Refund Policy
At GalTag, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, you can return it within 30 days of receipt for a refund or exchange.
Eligibility for Returns:
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process:
- Contact Us: Initiate your return by contacting our customer service at contact_galtag@gmail.com. Please include your order number and reason for the return.
- Receive Authorization: Once your return is approved, you will receive instructions on how to send the item back to us.
- Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
- Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain number of days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at contact_galtag@gmail.com. We will arrange for a replacement or refund and cover any shipping costs involved.
Exchange Policy:
If you wish to exchange an item, please follow the return process above and specify the item you would like in exchange. Exchanges are subject to product availability.
Contact Us:
For any questions or concerns regarding returns, feel free to reach out to our support team at contact_galtag@gmail.com. We’re here to help!